Social Media in Exceptional Customer Service

April 9th, 2010

This workshop will address practices and principles for leveraging social media in the areas of: shaping customer expectations, quick service disappointment recovery, product promotions, engaging core-influencer customers, and engaging satisfied customers in the broadcasting of success stories.

Jack Ricchiuto is a nationally acclaimed designer and writer working with groups in organizations, communities, and networks designing the best ways for them to work together to make a difference. Jack works with boards, leadership and operational teams, project teams, civic and community groups, and strategic planning teams. As a writer, he is author of 8 books and the 7 year old daily blog, jackzen.com and has written for local and national publications. For over 30 years, Jack has been working independently and in collaboration with international and national consulting firms. His works as a designer spans 24 industries and a variety of urban, rural, and virtual communities. With an undergraduate degree from John Carroll University (1974) and graduate degree from Goddard College, Vermont (1980) in positive psychology, Jack continues teaching with undergraduate, graduate, and post-doctorate programs. His website is DesigningLife.com

Click here  for a link to the course on Corporate College’s website.