Social Media Lab – Redux

September 20, 2010

The new Social Media Lab will be launched this fall in partnership with Virginia Marti College. Six classes will be offered (details below) at a reasonable rate of $40 per class. Two seminars – aptly titled the “Social Media All-Stars” will be announced, with guest speakers, shortly. The Lab could not be more thrilled with the new home for the Social Media Lab as it partners with the Digital Media Department at the College. Big, big props to Geof Pelaia of Virginia Marti College for seeing the end vision of the Lab. We are going to start the Lab with small classes with some of the biggest names in the local social media arena. The Lab will offer some of the best content in the marketplace at very affordable rates.

Classes will start October 12th at the Virginia Marti College campus in Lakewood, OH. Every Tuesday for six weeks the Lab will offer cutting edge social media strategies. Classes offered will include:

  1. The Four Pillars of Social Media: This class presentation will begin with a description of the Four Pillars of Social Media – the Blog, Facebook, Twitter and LinkedIn. These pillars are the foundation for a provocative and successful social media strategy. This class is a primer on how to register and how to use each of the Pillars. The class will also delve into the strategy on how to link and effectively use each pillar as an effective communications tool for your business or personal brand. Case studies on best practices as well as on poorly executed strategies will be discussed. Emerging social media tools will also be detailed such as FourSquare, Pandora, YouTube, Flickr and Meetup.com. This is to be the platform class for all other Social Media Lab Classes. Proctor: Michael DeAloia
  2. Branding in the Social Media Sphere: Your social media brand – whether personal, corporate or both – will frequently deliver the first impression to your prospects and clients. This class will teach you how to design, construct, and execute your branding framework across multiple social media platforms. Instruction will focus on how to select your brand’s visual identity and message and integrate them across: Google, Twitter, LinkedIn, Facebook, YouTube and Blogs. Participants will learn how to select the appropriate technology platforms to support their strategic objectives, create appropriate content, engage with online participants and develop enduring social media relationships. Although useful, no knowledge of drawing, design or photo editing software is necessary. Proctor: John Heaney
  3. Social Media & Human Resource Policies: This course will focus on three stakeholders: The Company, the HR Employee and the potential employee. The course will also touch on the SM tools needed by each of these stakeholders. This course will focus heavily on a previous Social Media Lab class – The Four Pillars of Social Media. Proctor: Julie D’Aloiso
  4. Social Media & Business Development: This course is intended for business owners and executives who want to drive their business growth and who recognize the need to promote and reinforce their distinctive qualities through the targeted use of social media. At the end of the session, attendees will have a clear understanding of the potential of social media to promote and advance their brand, how to design a strategic and measurable social media plan, the essential elements of online brand design, how to select the most appropriate social media platforms, how to construct and distribute compelling content, how to manage business development activities across multiple social media platforms, how to engage fans appropriately to maximize your reach and encourage their passion, and how to get started today. Proctor: John Heaney
  5. Social Media & Exceptional Customer Experience: This workshop will address practices and principles for leveraging social media in the areas of shaping customer expectations, quick service disappointment recovery, product promotions, engaging core-influencer customers, and engaging satisfied customer in the broadcasting of success stories. Proctor: Jack Ricchiuto
  6. Social Media Analytics: This course will examine analytics and reporting theories appropriate in specific client Social Media situations. Attendees will learn to use computer software for solving research and problems. There will be advanced work in social media objectives, strategy, tests and execution of social media plans and evaluation. Material will compare tracking used in traditional advertising. At the end of the course attendees should be able to develop a program that can track Social Media ROI and implement it. Proctor: TBD

To review and register all of the Social Media Lab Classes please connect HERE. For more information feel free to connect with me at 216.212.4067 or at mdealoia@mac.

Listing of Fall - 2010 Social Media Lab Classes

The Social Media Lab was designed to be the “think tank” on social media for Cleveland, OH. The Social Media lab is a partnership between Virginia Marti College and the Lab. The purpose of the Lab is to establish a citadel of thought on all issues regarding social media and how businesses and individuals could use social media to improve their business opportunities. The Lab is a one of kind environment where business owners, managers and individuals can not only learn from some of the brightest minds in social media but actually get to implement, in real time, the strategies being discussed. With the new partnership with Virginia Marti College we are well on our way. Look forward to seeing everyone in class.

Social Media in Exceptional Customer Service

March 23, 2010

April 9th, 2010

This workshop will address practices and principles for leveraging social media in the areas of: shaping customer expectations, quick service disappointment recovery, product promotions, engaging core-influencer customers, and engaging satisfied customers in the broadcasting of success stories.

Jack Ricchiuto is a nationally acclaimed designer and writer working with groups in organizations, communities, and networks designing the best ways for them to work together to make a difference. Jack works with boards, leadership and operational teams, project teams, civic and community groups, and strategic planning teams. As a writer, he is author of 8 books and the 7 year old daily blog, jackzen.com and has written for local and national publications. For over 30 years, Jack has been working independently and in collaboration with international and national consulting firms. His works as a designer spans 24 industries and a variety of urban, rural, and virtual communities. With an undergraduate degree from John Carroll University (1974) and graduate degree from Goddard College, Vermont (1980) in positive psychology, Jack continues teaching with undergraduate, graduate, and post-doctorate programs. His website is DesigningLife.com

Click here  for a link to the course on Corporate College’s website.

Social Media Lab: What is it all about?

March 1, 2010

Social media has been a captivating shift in information delivery for me and millions of other social media users. With the emergence of Twitter, Facebook, MySpace, YouTube, Flickr and other social media sites, the ability to connect and influence thousands (if not millions) of individuals around the world at the click of a button is astounding. But how does one harness this power for genuine results within the context of business operations? How does one decide which social media platforms to use? How does one brand in the social media sphere? Or connect with customers and potential employees?

Well, the Social Media Lab was designed to be the “think tank” on social media for Cleveland, OH and the Northeast Ohio region. The Social Media Lab is a partnership between Corporate College and the Cleveland, OH-based government relations firm LNE Group. The purpose of the Social Media Lab – to establish a citadel of thought on all issues regarding social media and how businesses and individuals could use social media to improve their business opportunities. There is nothing like the Social Media Lab anywhere in the United States. This is a one-of-a-kind environment where business owners, managers and individuals can not only learn from some of the brightest minds in social media but actually get to implement, in real time, the strategies being discussed.

In the coming months the Social Media Lab will continue to develop and launch sessions detailing the newest tools, tricks and trends in Social Media. All of the classes will be taught by nationally recognized experts and aficionados on Social Media. If interested in participating in one of the established classes or thinking of a new Social Media Lab to teach – please connect with us.

Twitter

Facebook

LinkedIN

WordPress

Branding in the Social Media Sphere

February 17, 2010

The Social Media Lab operates as a “Think-Tank” offering the best minds in Social Media today a venue to knowledge share.  The lab is a partnership between LNE Group and Corporate College.  The Social Media Lab functions as a collection of both course study and actual lab work, concentrating on six focal points. These topics range from the Four Pillars of Social Media to Social Media Branding to Social Media Analytics. All Social Media Lab classes and instruction will take place at Corporate College East and each topic is offered in a four-hour class: one hour of instruction and three-hours of lab time will allow the individual or company to implement their social media strategy in real time.

Your social media brand – whether personal, corporate or both – will frequently deliver the first impression to your prospects and clients. This class will teach you how to design, construct and execute your branding framework across multiple social media platforms. Instruction will focus on how to select your brand’s visual identity and message and integrate them across:

  • Google
  • Twitter
  • LinkedIn
  • Facebook (personal and Fan Page)
  • YouTube
  • Blogs

Participants will learn how to select the appropriate technology platforms to support their strategic objectives, create appropriate content, engage with online participants and develop enduring social media relationships.  Although useful, no knowledge of drawing, design or photo editing software is necessary.

 John Heaney’s professional experience has centered around marketing, branding, customer experience design, strategic communications and business development. His current professional endeavors are focused on developing strategic digital marketing programs that integrate compelling social media components.

About LNE Group:

LNE Group is a full service, bi-partisan government relations and public communications firm.  Founded in 2001 by Lee Weingart, former Cuyahoga County Commissioner, LNE Group started as a single employee, single office firm. Today, the business has grown to include offices in seven cities around the globe including Cleveland, Washington DC and Berlin, Germany.

www.LNEGroup.com

About Corporate College:

Located in Cleveland, OH – Corporate College offers leading edge corporate training and business solutions, professional development programs and conference facilities.

www.corporatecollege.com

Follow-us at:

www.twitter.com/SMLabCleveland

www.ClevelandSocialMediaLab.wordpress.com

http://www.facebook.com/home.php?#!/pages/Cleveland-OH/Social-Media-Lab-Cleveland/460554470042?ref=ts

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